F.A.Q's


Retrieving Your Password

If you have forgotten your Archi membership password click this link and enter the email address your registered with (usually the email address of your PayPal account). Your password will then be emailed to the email address associated with your subscription.

Contacting Us

Aliens911 is an web-based only service. If you wish to contact us, please use the contact us form on this site. The form can be found by clicking on more > contact us.

Please bear in mind we are a small business with limited resources but we still aim to respond to your query as quickly as possible.

Fair Use Policy

We run a fair use policy and ask users to not share passwords.

Cancelling Your ARCHI Subscription

As we do not have access to your PayPal account, please follow the instructions below to cancel your Archi subscription.

  1. Log in to your PayPal account at PayPal
  2. Click Settings near the top of the page
  3. Depending upon your version of PayPal, either click Payments or select Pre-approved Payments which is under Payment settings
  4. Click Manage pre-approved payments
  5. Select the merchant whose agreement you want to cancel
  6. Click Cancel or Cancel automatic billing and follow the instructions
  7. Confirm your request to finalise the cancellation

If you are still unable to cancel your subscription please email us using the contact form on this site. You must provide us with the name used to set up the account and postcode if possible. This will help us locate your account.

ARCHI UK License Agreement

Personal, non-commercial or educational use for a single user only. Block subscriptions can be purchased for Schools, Colleges and Higher Education Academic institutions and the subscription rate depends upon the number of users. See below for more information on multiple user subscriptions.

Auto Re-Subscription

Subscriptions to Archi UK, Archi Information Systems, and Archi Worldwide databases are for one year and will be renewed automatically. Most ARCHI subscribers prefer this than to find their subscription has expired when they are out in the field and need to use the service.

However, you can simply cancel any future re-subscription payments via your PayPal account anytime before the next subscription period.

Dispatch

Access to the full database is immediate if you subscribe online using the PayPal payment system. Otherwise your subscription will be activated within five working days after the time we receive your cheque payment.